Service
Service
After-sale Service for oversea market
Professional • Reliable • Customer-Centered
At SINOROCK, we are committed to delivering professional geotechnical testing and monitoring solutions with a warm, personal service approach. Guided by our core value of “Customer First”, every SINOROCK employee strives to exceed expectations and provide efficient, high-quality support across every stage of your equipment lifecycle.
2-Year Warranty, Lifetime Maintenance
All instrument main units come with a 2-year warranty, covering free repair or replacement for non-human damage.
Accessories are covered by a 3-month warranty.
After the warranty, we provide lifetime maintenance, with only the cost of components charged.
Software upgrades are free for life.
One-on-One Technical Support
Each customer is assigned a dedicated technical consultant.
Enjoy personalized service, remote assistance, and timely responses at any time.
Emergency Response Mechanism
We stock additional spare parts for overseas delivery.
When issues arise, we ensure initial response within 48 hours and provide actionable solutions.
Follow Us
3-5/F, Administration Building, Wuhan Branch of Chinese Academy of Sciences No.1 Xiaohongshan, Wuchang District, Wuhan City, Hubei Province, China